Return Policy

EXCHANGE POLICY

1. For exchange, please send a Whatsapp message to our Customer Service at +6011 6167 9794 or email [email protected] with your order number and information on the affected item within 3 days of receiving the goods.
2. Exchange of Products can be arranged under the following reasons:

• • If the products delivered is in damaged or defective condition; or
  • If the products is near expiry or expired; or
  • If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

3. Exchange of Products can only be for the following:

• • Products has to be exchange with the same product.
  • Products has to be of the same brand.
  • Products has to be of the same quantity & volume size.

RETURN & REFUND POLICY

1. This Return and Refund policy is only be applicable for e-farmasi.com.my.
2. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by sending a Whatsapp message to our Customer Service at +6011 6167 9794 or email [email protected] to report on the products upon 3 days of receiving the goods.

Please allow up to 7 working days for your inquiry to be processed.

3. Return/Refund of Products can be arranged under the following reasons:

• • If the products delivered is in damaged or defective condition; or
  • If the products is near expiry or expired; or
  • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

4. The Customer shall be responsible for the delivery charges, risks and condition of the Product to be returned until it reaches e-farmasi.com.my at Q3 Management Solutions Sdn. Bhd., A-08-03, Sphere Damansara, Jalan PJU 10/9, Prima Damansara, 47830 Petaling Jaya, Selangor. We will not be liable for any loss or damage to the Product prior to the Product received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.